4 Elements to Building a Thriving CU Sales Culture – FREE Webinar!
SalesCU is holding a free, live 60-minute training webinar on Thursday, June 29 starting at 12:30 p.m. (CT). If you are unable to attend at that time, be sure to register and a recording will be sent to you. As a credit union, your goal is to help your members achieve all of their financial needs, wants, and dreams. You need a team that is consistently promoting the products and services that will help your members save time and money, make more money, and make their financial lives more convenient. The only problem is the member service your team provides is best described as “Order Taking” rather than “Value Creating.”
If this describes your credit union, you are not alone. Many, if not most credit unions struggle with an “Order Taker” approach to service and sales, and they are looking for a way to change it. In this webinar, we will discuss the 4 essential elements to build and maintain a highly effective sales and service culture which is focused on creating value rather than just taking an order. Register here.
Aspire CU Promotes Marisa Andrysiak
Aspire Credit Union is pleased to share that Marisa Andrysiak has been promoted to a Consumer Loan Processor. Andrysiak is replacing Kim Bloms who will be retiring in July. Andrysiak has been a hardworking employee for Aspire since 2019, as an MSR and a leader on the teller line. As a young professional, Andrysiak is eager and driven to succeed with the skills she has harnessed over the years. Her detail orientated skills will transfer over well into loan processing. In addition, she is well respected by membership and has constantly done all she could to support the members she serves. Congratulations Marisa!
Railway CU Seeking VP of Asset Protection
Railway Credit Union (RCU) is seeking a Vice President of Asset Protection to take over for a retiring long-term team member. The successful candidate will demonstrate the ability to work with members to build collection solutions to both assist the members and help RCU avoid credit losses. RCU was recently recognized as one of the top 50 Credit Unions to work at in the nation! For more information and a copy of the official job description, contact Heather Fleck confidentially at email@example.com.
WyHy FCU Seeking Controller
WyHy FCU is a Wyoming credit union with approximately $360 million in assets. With branches in Cheyenne, Casper, Rock Springs, Lyman and Green River, WY, their footprint spans the entire state of Wyoming. WyHy is currently looking for the perfect individual to fill this newly created position and oversee the Accounting Department, as well as manage and support outsourced partners. Compensation DOE and includes a generous benefits package. To apply no later than July 8, 2023, visit the hiring portal at Work@WyHy. For more information contact HR Director Dorothy Moen at firstname.lastname@example.org or call 307-638-4229.
East River FCU Seeking Loan Officer
Looking for a fulfilling career with a positive work environment? East River FCU in Madison, SD is hiring a Loan Officer. If you enjoy your job, it shows when working with credit union members and your team. East River Federal Credit Union offers a fun and dynamic work environment with competitive benefits, supportive colleagues, and potential to grow your career. This credit union believes Loan Officers are more than employees who lend money to members – they are trusted partners who assist members with personalized financial products and services that fit their needs. If you want a purpose-driven career with an organization that invests in you, learn more and apply here.
Hometown CU Seeking MSRs
Hometown Credit Union has a full-time (M-F 8:00 a.m. – 5:00 p.m.) position available in Medina, ND and a part-time (M-F 12:00 p.m. – 5:00 p.m.) position in Lincoln, ND for Member Service Representatives. This MSR position is primarily responsible for handling member transactions in a courteous, confidential and efficient manner. The successful applicant must have strong communication, interpersonal and member service skills, the ability to use a computer and learn new programs, possess cash handling skills, and be willing to learn, understand and follow credit union policies, procedures and regulations. For consideration send cover letter and resume to: Hometown Credit Union, Attn: Human Resources, PO Box 230
Ashley ND 58413 or email email@example.com.
Field of Membership Conversion and Expansion Learning Session.
DakCU will be hosting a virtual learning session with CUCollaborate to discuss Field of Membership conversion and expansion issues on Tuesday, June 27 at 10:00 a.m. (CT). CUCollaborate consultants will be exploring the processes involved in converting from a state charter credit union to a federally chartered credit union. Additionally, they will discuss options for FCU expansion opportunities including special rules for low income designated credit unions. A Q&A session will follow the presentation. This is a FREE event exclusively for DakCU members but please register in advance here and a link will be provided to you prior to the session.
Credit Unions United Operation Thank You
The Credit Unions United Chapter is once again holding “Operation Thank You” to support veterans that live in poverty, unable to afford day-to-day needs. Participating credit unions can establish Donation Stations in their lobbies from June 15th – July 15th. Items needed include shampoo, deodorant, persona hygiene/feminine hygiene, dental care, etc. Please contact Sandi Widdell, Branch Manager, North Star CCU, with any questions.
Due to popular demand, additional workshop dates have been added for SalesCU workshops. SalesCU training offers practical and proven sales techniques and strategies that actually work in a credit union setting to bring affordable and convenient sales training to our Dakota credit unions. If you want to develop employees who know how to sell in a way that adds value to the member, and sales leaders who are empowered to drive results through developmental coaching and meaningful accountability, we have a solution for you! Sessions run the following dates: August 29-31; September 12-14; October 3-5; and October 31-November 2. Additional information and registration is available here or contact George McDonald, Chief Officer of Strategic Services at 701.250.3942.
Leveraging the Cooperative Advantage
The Center for Cooperatives and the ND Council for Cooperatives is hosting CO-OPERATE 2023 in Jamestown August 9-10. Celebrate, collaborate and expand the impact of co-ops by re-energizing the value proposition of the cooperative business model. This meeting will bring co-op directors, employees and members together for two days of resource sharing, networking and learning. Hear from speakers on a variety of topics, including innovations in cooperatives, workforce challenges, evolving member expectations and the value of the cooperative business model. Additional information and registration is available here.
Ongoing Educational Opportunities
Be sure to check back often for professional development training to see all current virtual training sessions that DakCU offers in partnership with OnCourse Learning, CU Webinar Network, and CUNA. On our website, click the “Member Resources” link, and then select “Professional Development” link, and click “Training,” to see what is available. Don’t hesitate to contact Paige Langhoff if you need assistance registering for any of these courses or are looking for a particular topic or type of training.
Leadership Development – Work at Your Own Pace
Our iLead@11 DakCU Emerging Leader Program is designed specifically for emerging leaders in the credit union industry, based on the popular Leadership@11 program designed by Eleven Performance Group. It is an ongoing program that allows participants to start whenever they want and determine their own pace. Scholarships are available through Dakota Credit Union Foundation by completing the application form found here.
Help Us Stay Up to Date with Your Staff
Please help us to make sure that your employees are receiving the Memo and are in our database for other important information. We strive to bring you the latest important information related to advocacy, compliance, networking and educational opportunities, and more. Is everyone at your credit union receiving this information? Be sure we have the names, title, and email address of any new employees. The more information your staff has, the better for all of us! Email Shawn Brummer to be added to our distribution list or sign up directly here on our website.
In the Spotlight
Do you know someone at your credit union or another credit union, either employee or volunteer, who has an interesting story? Nominate them for the CU Professionals Spotlight by emailing their name and a brief explanation of why they are “Spotlight” material to Shawn Brummer.
Submit your news to Shawn Brummer. Employee promotions, awards, new products or services, community involvement/recognition, job openings, all are welcome!
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