Real World Impact of Deposit-Taking ATMs: Fort Randall FCU’s Case Study

Fort Randall FCU's Success with NCR Deposit-Taking ATMs Implemented by DakCU CAP Member Bankers Equipment Service.

Several months after implementing National Cash Register (NCR) deposit-taking ATMs, Fort Randall Federal Credit Union (Fort Randall FCU) is seeing strong member adoption and positive operational results across the rural communities it serves.

The technology has expanded convenient access to banking services, allowing members to make deposits on their own schedules without traveling to a branch. Adoption has been particularly strong in communities such as Lake Andes, where members quickly embraced the new service.

"For many of our members, this means they no longer have to make that long drive. They can make their deposit when it works for them, and that matters," said Julie Thomson, President of Fort Randall FCU. The ATMs have also integrated smoothly into daily operations, helping streamline deposit processing and allowing staff to focus more time on member service.

"It has been a positive change for us. Approving deposits is quick and fits well into our daily workflow," said Audrey Fink, Vice President of Operations.

In addition to improving convenience, the deposit-taking ATMs are helping Fort Randall FCU expand its reach into nearby communities without the cost of opening additional branches. The credit union views the technology as a long-term solution that supports growth while maintaining its commitment to serving rural members.

Read the full case study (Part 1 & 2) to learn how Fort Randall FCU and Bankers Equipment Service are using innovative technology to improve financial access in rural South Dakota.

Fort Randall Federal Credit Union was established in 1951 to serve local federal employees of the Pickstown School District, and their immediate family members. In 1990 the field of membership was expanded to a community charter to serve anyone who lives or works in Charles Mix County and their family members. In 2002, the charter was further expanded to include anyone who worships, volunteers, or attends school in Charles Mix County. In 2004 a branch was opened in Platte. In 2016 the field of membership was extended to include anyone who lives, works, worships, volunteers, or attends school in Brule, Bon Homme, Charles Mix, Douglas, Gregory, or Hutchinson Counties in South Dakota.  Today, they hold over $24M in assets and serve more than 2,700 members from their offices in Pickstown, Platte, and Wagner, South Dakota. 

Bankers Equipment Service provides premium financial solutions combined with expert installation, training and support. For more than 80 years, they have been serving the needs of their clients, helping them automate their systems to improve profitability and to increase customer engagement and satisfaction