Consumer Fraud Reports Increasing Dramatically!

​The technology behind rising fraud, what it means for credit unions, and how credit unions can help staff and members defend against fraud attacks. 

by MaryAnne Colucci, Envisant Card Services

Consumer reports of fraud losses to the FTC increased by 70% from 2020 to 2021 (FTC). Technology is the power behind many of these fraud attacks. According to a survey by ID Insight and About-Fraud, 65% of fraud-fighting professionals see fraudsters as having better tools and resources than themselves. Understanding the types and uses of this technology can help credit unions work better with their staff, members, and payment processing partners to defend against fraud attacks.

What tools are fraudsters using?

• Automated Bots: Simple to use and easily available, these can help fraudsters quickly try out a deluge of possible usernames and passwords to find ones that work. Some bots can also make enormous numbers of calls impersonating real businesses to gain passwords and other sensitive information. Other bots make card testing using BIN numbers quick and easy from any location.
• Artificial Intelligence: This advanced technology has helped increase deep fake synthetic identity fraud by allowing fraudsters to imitate voices and faces, creating new personas for their deceptive transactions.

Other technology-related factors

• Increasing use of alternative financial services like Buy Now Pay later (BNPL); a widening range of payment channels like mobile wallets; and more shopping platforms like social media have created more fraud touchpoints and sources for collecting consumers’ personal details. The faster speed of many digital services also means less time to catch fraud before it happens.
• While privacy protections bring important benefits, they also have downsides. More tracking restrictions make identifying suspicious behavior harder for fraud-fighting professionals.
• Cryptocurrency allows fraudsters to quickly collect and disperse ill-gotten funds.

​What does this mean for credit unions?
While technology can be harnessed by fraudsters, industry professionals are working diligently on technology and methods to meet the challenge and combat fraud attacks. Some ways credit unions can be proactive against fraud include:

• Making sure your card offerings include fraud-protecting features like card controls, chips and/or tokenization as well as limits; both dollar and velocity.
• Keep members as updated and informed as your staff regarding fraud schemes and methods, how to recognize them, and the best ways to respond.
• Be aware of risks when forging partnerships with payment processors and fintechs. Always ask what methods and tools are being used to combat fraud.

With the help of the right tools and partners, credit unions can help reduce the risk of fraud for themselves and their members.
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At Envisant, our mission is to help credit unions compete and to provide credit unions with a favorable operating environment and quality information, products and services, which have value, and which enable credit unions to exist, compete and prosper in the financial marketplace. Visit our website to learn more. Envisant is a DakCU Senior CAP preferred partner. Contact Jennifer Barret at 224.760.0768 or George McDonald, DakCU's Chief Officer of Strategic Services with any questions.