Bringing Modern Banking to Rural Communities: Fort Randall FCU’s Case Study

Fort Randall FCU’s Success with NCR Deposit-Automation ATM’s Implemented by DakCU CAP Member: Bankers Equipment Service.

Fort Randall Federal Credit Union (Fort Randall FCU) is leading the charge in delivering innovative financial technology to rural South Dakota. As a trailblazer in the region, Fort Randall FCU is continuously looking for forward-thinking solutions to enhance accessibility for members in underserved communities. Their latest initiative? Implementing National Cash Register (NCR) deposit-taking ATMs to meet the evolving needs of their members.

Under the leadership of CEO Julie Thomson and VP of Operations Audrey Fink, Fort Randall FCU has a long-standing tradition of pioneering advancements like debit cards, online banking, and Teller Cash Recyclers. Serving communities with assets totaling $55 million, their mission is rooted in improving financial access in low-income areas.

Faced with aging ATM technology, Fort Randall FCU sought to modernize with machines offering advanced deposit-taking capabilities. Federal grants and one of Dakota Credit Union Association’s trusted partners, Bankers Equipment Service helped them tackle operational inefficiencies and expand services to areas without branches.

The seamless installation of NCR ATMs improved member experiences, offering features like custom bill denominations and reducing trips to branches. Operationally, Teller Cash Recyclers have streamlined workflows, allowing staff to focus on member service. The smooth transition and comprehensive training ensured a positive impact from day one.

Read the full case study to explore how Fort Randall FCU’s trusted partnership with Banker’s Equipment Service has furthered their commitment to financial accessibility in rural communities. 

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Fort Randall Federal Credit Union was established in 1951 to serve local federal employees of the Pickstown School District, and their immediate family members. In 1990 the field of membership was expanded to a community charter to serve anyone who lives or works in Charles Mix County and their family members. In 2002, the charter was further expanded to include anyone who worships, volunteers, or attends school in Charles Mix County. In 2004 a branch was opened in Platte. In 2016 the field of membership was extended to include anyone who lives, works, worships, volunteers, or attends school in Brule, Bon Homme, Charles Mix, Douglas, Gregory, or Hutchinson Counties in South Dakota.  Today, they hold over $24M in assets and serve more than 2,700 members from their offices in Pickstown, Platte, and Wagner, South Dakota. 

Bankers Equipment Service provides premium financial solutions combined with expert installation, training and support. For more than 80 years, they have been serving the needs of their clients, helping them automate their systems to improve profitability and to increase customer engagement and satisfaction.